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LEGAL

Privacy Policy

LAST UPDATED: OCTOBER 10, 2026

This Privacy Policy explains how GajaShakti collects, uses and protects your personal information when you visit our website or buy from us.

ON THIS PAGE

In short

  • We collect only what we need to deliver your order and support you.
  • We never sell your personal information.
  • Online payments are handled by secure payment gateways. We never store your card details.
  • You can access, correct or delete your data at any time.

01

Information We Collect

We collect only what we need to process your order and support you:

  • Contact details — name, email address and phone number.
  • Delivery details — shipping and billing address.
  • Order details — products purchased, order history and any notes you add at checkout.
  • Account details — your login email and password (stored in encrypted form) if you create an account.
  • Technical data — IP address, browser type and pages visited, collected automatically through cookies.

We do not ask for medical records. Please do not share health details in order notes or messages unless you want our team to see them.

02

How We Use Your Information

  • To process, pack and deliver your orders, including Cash on Delivery orders.
  • To send order confirmations, shipping updates and replies to your questions.
  • To manage your account and saved addresses.
  • To prevent fraud and keep our website secure.
  • To improve our website and products using anonymous usage data.
  • To send offers or newsletters — only if you opt in. You can unsubscribe at any time.

We never sell your personal information.

03

Sharing Your Information

We share information only with trusted partners who help us run our store, and only what they need:

  • Courier and logistics partners — your name, address and phone number, to deliver your order.
  • Payment gateways — to process online payments securely.
  • Hosting and email providers — to run the website and send order emails.
  • Government or legal authorities — only when required by law or a court order.

Our partners are required to keep your information confidential and use it only for the service they provide to us.

04

Payments

Online payments are processed by secure, PCI-DSS compliant payment gateways. You enter your card, UPI or net banking details on the gateway’s secure page — we never see or store your full card details.

For Cash on Delivery orders, no payment information is collected online.

05

Cookies & Tracking

Cookies are small files stored in your browser. We use them to:

  • Run the store — keep items in your cart and keep you logged in (essential cookies).
  • Understand our visitors — see which pages are used, so we can improve the website (analytics cookies).

You can block or delete cookies in your browser settings. Blocking essential cookies may stop the cart and checkout from working.

06

Data Security

Our website uses SSL encryption (https) to protect information sent between your browser and our store. Passwords are stored in encrypted form, and access to customer data is limited to team members who need it to fulfil orders.

No online system is completely secure, but we follow reasonable security practices as required under Indian law to protect your information.

07

Data Retention

  • Orders and invoices — kept for as long as Indian tax and accounting laws require.
  • Account information — kept until you delete your account or ask us to remove it.
  • Marketing preferences — removed as soon as you unsubscribe.

08

Your Rights

Under the Digital Personal Data Protection Act, 2023 and other applicable Indian laws, you have the right to:

  • Access a summary of the personal data we hold about you.
  • Correct or update inaccurate or incomplete information.
  • Request deletion of your data, subject to legal record-keeping requirements.
  • Withdraw your consent for marketing at any time.
  • Raise a complaint with our Grievance Officer (see section 11).

You can update most details yourself in My Account, or email us at help@gajashakti.com.

09

Age Restriction

Our products are intended for adult men only. This website is not meant for anyone under 18, and we do not knowingly collect personal information from minors. If you believe a minor has shared information with us, please contact us and we will delete it.

10

Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page, with the “Last updated” date at the top. If we make significant changes, we will highlight them on our website.

11

Grievance Officer & Contact

If you have any questions or complaints about your privacy, contact our Grievance Officer:

Grievance Officer: [Full name]
Company: [Registered business name]
Address: [Registered business address]
Email: help@gajashakti.com

We will acknowledge your request within 48 hours and aim to resolve it within 30 days.

Questions about your privacy?

Our team will help you with any request about your personal data.

EMAIL US →