LEGAL

Return & Refund Policy

LAST UPDATED: OCTOBER 10, 2026

We want every GajaShakti order to reach you perfectly. If something is wrong with your order, here is exactly how we will make it right.

ON THIS PAGE

In short

Received a damaged, defective or wrong product? We will replace it or refund you in full.
Report the problem within [48 hours] of delivery, with photos or an unboxing video.
For health and hygiene reasons, opened or used products cannot be returned.
You can cancel any order free of charge before it is dispatched.

Our Promise

GajaShakti products are health supplements, so we cannot resell any product once it has left our hands. That is why we do not accept returns for change of mind — but if there is any problem with the product you received, we will replace it or refund you in full.

This policy should be read together with our Terms & Conditions.

What Is Eligible

You can request a free replacement or full refund if:

The product or packaging arrived damaged or tampered with.
The product is defective (for example, broken capsules or a broken seal).
You received the wrong product or wrong pack size.
Items are missing from your order.
The product is past its expiry date on arrival.

What Is Not Eligible

Products that have been opened, used or have a broken seal (unless they arrived that way).
Returns for change of mind, or because the product did not suit you, once it has been delivered.
Requests made after the [48-hour] reporting window.
Products bought from sellers other than our official website.
Free gifts or promotional items.

If you are unsure whether your case qualifies, please contact us anyway — we review every request fairly.

How to Request a Return

Step 1 — Within [48 hours] of delivery, email help@gajashakti.com with your order number and a short description of the problem.
Step 2 — Attach clear photos of the product, packaging and shipping label. An unboxing video helps us approve your request faster.
Step 3 — We review your request within [24–48 hours] and confirm the next steps.
Step 4 — If a pickup is needed, we arrange it at no cost to you. Once approved, we ship your replacement or start your refund.

Please keep the product and its original packaging until your request is closed.

Order Cancellation

Before dispatch — cancel free of charge by contacting us with your order number. Prepaid orders receive a full refund.
After dispatch — the order can no longer be cancelled. If you refuse a prepaid order at delivery, we refund the order amount once the package returns to us, minus the shipping charges of [₹XX].
Repeatedly refusing Cash on Delivery orders may lead to COD being disabled for your account or phone number.

How Refunds Work

Prepaid orders — refunded to your original payment method (card, UPI, net banking or wallet).
Cash on Delivery orders — refunded to your bank account or UPI ID. We will ask you for these details by email.
Timeline — we start the refund within [2 working days] of approval. It usually reaches your account in [5–7 working days], depending on your bank.

You will receive an email as soon as your refund is processed.

Damage in Transit

If the outer package looks torn, wet or tampered with at delivery, you may refuse to accept it, or note the damage with the delivery person. Either way, contact us right away — we will send a replacement at no extra cost.

Return Shipping Costs

If the problem is our mistake — a damaged, defective, wrong or missing item — we cover all shipping costs, including the pickup and the replacement delivery. You will never pay to fix an error on our side.

Contact Us

For any return, refund or cancellation request, contact us:

Email: help@gajashakti.com
Hours: Monday to Saturday, 9 AM – 6 PM IST

Please include your order number in every message so we can help you faster. If you are not satisfied with our response, you can contact our Grievance Officer, whose details are in our Terms & Conditions.

Need help with an order?

Send us your order number and our team will sort it out quickly.